Terms and Conditions


By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day of receipt of the order. If you wish to cancel your order under the Distance Selling Regulations we ask you to please notify our Customer Service team quoting your name, order number and details of the product(s) by email or by post to our Customer Service address. If purchased from our website goods must be returned within 28 days, using the address above while items bought at our retail shop must be returned within 5 days.

The cost of returning the cancelled order will be the responsibility of the customer. Where you are cancelling your order within this cooling-off period (seven working days) we will refund the full cost of the item. We will only refund the delivery charges if you are cancelling the whole order, so please mention this when cancelling your order. Delivery charges are non-refundable if you are returning part of an order. If you notify us of your cancellation after the 7-day statutory cooling-off period, goods returned to us can only be exchanged for replacement goods or gift vouchers. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. This offer applies for three months from the date of purchase and is in addition to your statutory rights. If you return goods, please always retain proof of posting for your records. This can be obtained from your Post Office and is free. You will be responsible for the returned products until they reach us. Replacement items can only be dispatched once we have received your returned order. If a discount was applied to your original order, and the refund of a returned item means that the original discount would no longer apply, the amount refunded will be adjusted to reflect this. Please note: Videos, DVDs, Books, Magazines and clearance sale items cannot be returned unless they are faulty, so please be sure of your selection before ordering. This does not affect your statutory rights. 

REFUNDS - Before contacting us, please take note of the timescales required to process a refund: We require 5 working days from receipt of a return for us to process a refund. Please allow a further 5-10 working days for the refund to be credited to your account. This time frame is dictated by your bank or card issuer and is outside our control. Your refund will be credited to the same card with which you made your original purchase. 

MISSING ITEMS - If you have received your order and an item is missing, please contact Customer Services (within 24 hours of receiving your order) with your order number and the missing item. We will investigate and resolve the situation as quickly as possible.

FAULTY ITEMS - In the rare event you have a faulty item, please return to us at our Customer Services address for an exchange or refund. Goods returned for exchange or gift vouchers must in all respects be in the condition you received them. If posting goods, please keep proof of posting. 

PRODUCT APPEARANCE - Certain fabrics reflect light differently depending on lighting conditions, resulting in apparent colour variations shown on the web site. Therefore, colours depicted should only be used as a guide. In order to adapt to customer feedback we reserve the right to amend and improve product specifications and  fabrics and trims. 


PAYMENT CURRENCY - We only accept payments in UK Pounds Sterling (GBP). Customers outside the UK will be billed in UK Pounds Sterling (GBP). 

PAYMENT CARDS ACCEPTED - We accept the following cards: Maestro, Solo, Visa Debit / Delta, Visa Electron, MasterCard, Visa.


Standard Delivery Free (Allow approx 2-3 working days),

If you have allowed for the delivery time-scales above and have still not received your order, please contact Customer Services with your order number and query. Order time-scales are subject to stock availability and card payment security checks.

All time-scales exclude weekends and UK (England) Bank Holidays.


Note that we only deliver to addresses in the UK




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